REFUND & RETURN POLICY

Last Updated: April 2026

This Cancellation, Return, and Refund Policy (“Policy”), along with the Terms of Use, governs purchases made on MarketNest.in, operated by Radha Govind Enterprises.

This Policy outlines:

• Acceptance of order cancellations before dispatch
• Acceptance of product returns after delivery
• Terms governing refunds and exchanges
• Customer responsibilities for returns

By placing an order on MarketNest.in, you agree to this Policy.

1. ORDER CANCELLATION POLICY

Cancellation Before Dispatch

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible
• To cancel your order, contact our support team with your Order ID
• Refund for prepaid orders will be initiated within 3 business days
• Refunds will be processed to the original payment method

2. IMPORTANT RETURN CONDITION

⚠️ PARCEL OPENING VIDEO IS COMPULSORY
To claim any return/refund, customers must provide:

• Uncut parcel opening video
• Clearly visible shipping label
• Showing product condition inside the package

Without a parcel opening video, no claims will be entertained.

3. DAMAGED / DEFECTIVE / WRONG PRODUCT

If you receive:

• Damaged product
• Defective item
• Wrong product
• Missing item

You must:

• Report within 24 hours of delivery
• Share parcel opening video
• Share order ID and issue details

Once verified:

• Refund or replacement will be processed
• Refund initiated within 24–48 hours after approval

4. IF YOU DO NOT LIKE THE PRODUCT

If you are not satisfied with the product:

• You may return the item within 7 days of delivery
• Product must be unused and in original packaging
• Customer must inform support before returning

Return conditions:

• Product must be in original condition
• Accessories and packaging must be intact

Refund Details:

• Refund processed after product inspection
• Refund for product value only
• Return shipping charges are not refundable

5. RETURN SHIPPING

• Free return pickup for damaged/wrong items (if applicable)
• Customer bears return shipping cost for "change of mind" returns
• MarketNest is not responsible for lost self-shipped returns

6. REFUND TIMELINE

Refunds are processed:

• Within 24–48 hours after approval
• Bank credit may take 3–5 business days

Refund modes:

• Original payment method
• Bank transfer
• UPI (for COD orders)

7. CASH ON DELIVERY ORDERS

For COD orders, refunds will be processed via:

• UPI
• Bank transfer

Customers must share bank/UPI details for processing.

8. ELECTRONIC PRODUCTS WARRANTY

Customers are requested to inspect electronics carefully.

• Any issue must be reported within 24 hours
• After 24 hours, claims may not be accepted
• Some imported electronic products may not carry manufacturer warranty
• MarketNest does not provide warranty unless specified

9. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Used products
• Personal care items
• Customized products
• Clearance or sale items
• Items without original packaging

10. GRIEVANCE REDRESSAL

For any complaints regarding returns, cancellations, or refunds, please contact:

MarketNest Customer Support
Operated by Radha Govind Enterprises
Website: https://www.marketnest.in
Email: marketnest88@gmail.com

Support Contact no - 09049919967